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Paula Kuzma, VP of Training & Development, Promistar Bank

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“As a large community bank going through a merger with a similar organization, we knew it was imperative our front line employees remain positive, yet accurate and attentive to customer needs, while the transaction progressed. Michael was able to create “Dealing With Transition” experiential learning training for more than 500 retail bank employees. His warmth, understanding, and expertise immediately put everyone in each session at ease, allowing for a better understanding of the importance of the material presented. He facilitated 2 sessions a day over an 8-week period (24 total sessions).”

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